Online Appointment and Administration Requests
For all appointment and administration requests, please complete a Patient Request Form.
Using these online forms will avoid the need for you to call the surgery and being kept on hold whilst we process many other calls.
If you do not have access to the internet or have difficulties using computers or smartphones please continue to call the surgery and we will be able to support you.
You will be able to submit requests from 8am until we have reached safe clinical capacity or 3pm (whichever comes first) Monday to Friday.
We anticipate being able to respond to all requests on the day.
Phone 01293 514340
Phone lines are open between 08:30 -13:00 and 14:00-18:00
You will be asked for a brief description of the problem so that we can offer you the most appropriate response. It may be an appointment or we may suggest a local service that may be able to help you with your needs. For instance a local pharmacy’s or self-referrals. The reception team will fill out the form for you and it will be passed on to appropriate person.
Non-urgent advice: Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment.
This will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.