We’re upgrading our online booking system 

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We’re making a small change to how you contact request an appointment with us. From 29th September 2025, we’ll be using a new online system that helps us manage appointment requests more quickly. 

You’ll still fill out a form online to tell us about your health problem – just like you do now. The difference is that the new system uses smart technology (AI) to help decide what care you need. In some cases, it will let you book an appointment straight away. 

Video Explainer

FAQ’s

Why Rapid Health? 

Rapid Health is designed to help you get the right care the first time. When you fill out the online form, the system uses smart technology to understand your symptoms and guide you to the most suitable appointment. This means you’re more likely to see the right clinician, at the right time, without delays or extra steps. It also helps reduce waiting times and avoids the morning rush to call the surgery. 

What’s staying the same? 

  • All doctor appointment must be requested using our online form. 
  • Our doctors will still check your request to make sure you get the right care. 
  • If you can’t use the internet, our team can fill out the form for you. 

What’s new? 

  • The new system may offer you an appointment right after you fill out the form, based on your symptoms. 
  • You’ll be able to choose a time that suits you from the appointments available. 

Rapid Health FAQ 

What is Rapid Health? 

Rapid health is an AI driven triage tool approved by the NHS which allows you to book appointments quickly and offers more patient choice and availability by offering you the right appointment with the right clinician first time. 

How do I book an appointment? 

The link to access Rapid Health will be posted on our website. There will also be posters in the practice with the link and a QR code. 

However, we understand that not everyone can use online services, and our reception team will still be available on the phone and in person. The team will complete the form for you.  

Can I use Rapid Health through my NHS App? 

No.  However, this is currently in development so keep an eye out for further updates. 

Will I still be able to book appointments via Patient Access and NHS App? 

You won’t be able to book GP appointments through these apps anymore, however, you can still book appointments for routine screening and follow-ups, such as cervical screening, NHS Health Checks, blood tests, asthma reviews and contraceptive pill checks. You will also still be able to view your medical records and test results, and order repeat medication. 

What do I do if I want to see a specific GP? 

When you are booking an appointment, the GP’s with available appointments will be shown. We would encourage you where possible to book with your usual GP. 

What do I do if I want to pre-book an appointment? 

All our appointments will be available.  After completing the Rapid Health questions an appointment will be offered within an appropriate timeframe. 

Will all Clinicians be on Rapid Health? 

Rapid Health is primarily used for the booking of GP appointments, however depending on your presenting complaint you may be offered an appointment with one of our Practice Nurses or our Physiotherapists where appropriate. 

Why have I been offered an appointment with this Clinician? 

Patients will be offered an appointment with the most appropriate clinician based on their clinical need. 

I was not offered an appointment, what do I do? 

Once you have completed our triage questionnaire we will offer an appointment in the most appropriate time frame. If you have not received an appointment, reception will be informed, and your issue will be triaged by the duty doctor.  Reception will be in contact within 48 hours. 

My problem is personal, and I only want to tell a GP. 

The information which you provide is saved to your medical records and is reviewed by the clinician during your appointment. If you require our assistance when booking an appointment but want the reason to remain confidential, we have tablets available at reception to use where a care co-ordinator can assist you when needed.  Every employee at the practice adheres to our confidentially policy.